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You are here: Home / Archives for Website Basics

Website Basics

Color for websites

March 17, 2015 by Kelli

Remember in grade school when you got to mix paints to create new colors? You’d start by mixing two of the primary colors together, like Red and Yellow, and Orange would magically appear. Then Blue and Yellow, and you’d have Green.

If you were like me, you’d end up mixing up all three primary colors and end up with some murky, frightening, ‘I don’t know how long it’s been in the back of the fridge’ brown. Yuck.

The point of this little trip down memory lane is, I want to talk to you about color for websites. It’s a little different than color for print, or for painting, and that tends to confuse people used to working with paint and ink.

Color for print

When I was in 6th grade, we did this cool experiment where we took black India ink and wicked it up a piece of paper that resembled a bit of coffee filter. As the ink slowly spread up this filter paper, it separated out into the colors of the rainbow. This way, we could see that the ink is made by blending different dyes together to make black.*

One of the best things about hanging around with graphic designers is all the cool things I get to learn. One of these things relates to color in print.

In the printing industry, the inks used are CMYK, or cyan, magenta, yellow, and black. Cyan is roughly blue, magenta is roughly red. When you combine the inks, you get the same sort of effect that you get when you combine paint colors. Here is a graphic I created in Photoshop to illustrate how CMY will blend. Note that the accuracy of the colors will not be perfect because your monitor hasn’t been calibrated, but it will be pretty close.

The color combinations in CMYK
The color combinations in CMYK

This is how your office printer works. It uses these 3 colored inks plus black to produce your color print outs. But that’s not how we create color for your website.

Color for the web

So now that we understand mixing red and yellow and getting orange, let’s make a huge left turn. When it comes to color for the web, you can pour that concept right down the drain with all that non-toxic, eco friendly printer ink.

Color for the web is designed for computer monitors, not paper.

Computer monitors work with light, not dye. Let’s head back to grade school to figure this out. (Boy, I’ll bet Mr. Olsen would be surprised to see his science lessons here on the old interwebs in the 21st century!)

Rainbows!

Think back to science class and your first encounter with a prism. Remember how it created a rainbow when you placed it in the sunshine? If you’re having a hard time remembering what a prism is, go check out the cover of Pink Floyd’s “Dark Side of the Moon” and you’ll see a prism and the rainbow. Let’s talk about what’s going on with that prism.

White light is made by combining all the different colors of light together. Plus some colors you can’t see like infrared and ultraviolet. Since we humans can’t see infrared or ultraviolet, we’ll ignore those for now.

When you combine all the colors of ink together, you get black but when you combine all the colors of light together you get white.

That should blow your mind. Or maybe it’s the Pink Floyd. Either way, color on a computer screen is completely different than color on your printer.

If you look very very very closely at a computer screen or a television screen, you’ll see that it’s actually made up of lots of little colored dots, called pixels. These dots are red, green and blue. When all three of them are shining at maximum brightness at the same time, you get white on your screen. When all three of them are off, you get black.

RGB = Red-Green-Blue

We’ll pretend that these little dots are individual LEDs, like the little blinky light on your TV remote. If you take a red, a green and a blue LED and put them very close to one another and make them very small, it’s very hard to notice that there are 3 LEDs unless you look with a magnifying glass. What you see instead is one point of light that is the color that results from combining the three LEDs.

These LEDs are operated by a digital dimmer switch. Each LED can vary how bright it is shining. In fact, it has 256 levels of brightness that goes from 0 (off) to 255 (full brightness). Each of these 3 LEDs is controlled separately, so the red one can be off while the blue one is partially on and the green one is fully on.

Now we can specify any color by how bright each of those LEDs should be shining. This is the RGB color and it looks like this:

rgb(255, 255, 255)

That color, by the way, is white. It means that all three LEDs are fully bright. rgb(0, 0, 0) means that all of the LEDs are off and we will get black.

Combing light

So what happens when you start combining light?

The color combinations in RGB
The color combinations in RGB

When we combine Red and Green, we get yellow. Red (255, 0, 0) and Green (0, 255, 0) combined create Yellow (255, 255, 0). Blue (0, 0, 255) and green (0, 255, 0) create aqua (0, 255, 255), red(255, 0, 0) and blue(0, 0, 255) create magenta (255, 0, 255).

In the code for a website, you might see the color typed out

rgb(236,115,67)

What is HEX?

RGB can be written another way, called HEX. RGB is what’s called a base-10 number, which is what we are used to counting in. All of the numbers are from 0 to 9. Hex is written in hexadecimal, which is from 0 to 15: 0 1 2 3 4 5 6 7 8 9 A B C D E F. Don’t worry if you don’t totally understand that, is pretty geeky stuff. The reason I mentioned it is because you will see those first 6 letters of the alphabet used in hex color codes. The rgb scale of 0 to 255 is the same as a hex scale of 00 to FF. You can go look it up, but just trust me on this. I paid a lot of money for an engineering degree to be able to count in hexadecimal and I still end up using an online hex converter.

Ok, so RGB is 3 sets of numbers, and so is hex. Hex just isn’t written with the commas. And it starts with a hash/pound sign/hashtag or whatever the kids are calling it these days.

#EC7343 is the same color as rgb(236,115,67).

Programmers use hex for a lot of reasons, but mostly it’s because it’s shorter and faster to write. This is the format you’ll most likely see and use. When your web designer asks for your logo color, they don’t want “red” “chartruese” or “sky blue”, they want the hex code.

What is RGBA?

You may have seen a color written as an rgba and wondered what the extra letter is all about.

rgba(236,115,67,.4)

RGB is for a solid color, but sometimes, we want things to be semi-transparent so that you can see an image sort of show through. You’ll see this fairly often when there is text placed over a big image. If the text is black and the image is fairly dark, it can make the text difficult to read. The designer will often place a semi-transparent background for the text that will make the text more visible. The ‘A’ in RGBA specifies how transparent the color will be, from 0 (fully transparent) to 1 (solid color).

Here you can see what it would look like with different transparencies.

RGBA examples
RGBA examples

In Photoshop and other graphic design programs, this is the equivalent of a layer transparency, but in web code. It’s incredibly useful for hover effects, making sure that text is readable over any image, making a bit of text pop on an image. You aren’t limited to black and white, either. Any color can be made with rgba.

RGBA is also handy when you want to lighten a color without having to open up a color chooser to figure out the lighter version of the color.

RGBA background color at 20%. rgba(236,115,67,.2)

RGBA background color at 40%. rgba(236,115,67,.4)

RGBA background color at 60%. rgba(236,115,67,.6)

RGBA background color at 80%. rgba(236,115,67,.8)

RGBA background color at 100%. rgba(236,115,67,1)

The most common format you will use is HEX

When you are selecting colors in your theme customization window, you will likely be dealing with hex color codes. Some theme developers will add the # sign for you and others will leave you to add it. If you are having issues with the color code not working, check to make sure if you should be adding the # yourself. This is usually the biggest problem encountered.

Now that you understand the difference between color for print and color for websites and you know the different color code formats, you are well equipped to handle the theme customizer. I another post, I’ll show you how to find the right color, modify that color to lighten and darken it, and to create a color palette based on it.

Questions? Just leave a comment below.

* You can actually do this experiment with a black marker and some coffee filter paper by following the instructions here. Fun for the whole family.

Filed Under: Website Basics

How To Embed a PDF As A Viewable Image

August 30, 2013 by Kelli

What do you do if you want to put your sales flier on your site, but you want it to look like the sales flier and not some clickable link?

You’ve spent a lot of time and/or money crafting a beautiful sales flier. You’ve got it saved as an Adobe .pdf file that people can download and print. But you want the actual information and the graphics to show up on the website along with that link.

It’s easy to do this using Google Docs Viewer. I’m going to walk you through the process, step by step.

1 – Edit or Add the page where you want your pdf file to be posted.

2 – Click the “Add Media” button at the top of the Edit window. Upload your pdf file.

3 – Copy the link URL for the document. You might also just click “Insert into post” at this point and it will add the clickable link for the document. Here’s a link to the pdf file. Embedding a pdf as a viewable image

4 – Open a new browser window or tab and go to Google Docs Viewer.

5 – Paste the document URL in the “Enter a document URL below to generate a link to view it” box.

6 – Click “Generate link”

7 – Copy the code snippet from the box “For an embedded viewer, use this HTML tag instead:” It will look a little weird, but it should include the beginning <iframe> and the ending </iframe> code.

8 – Go to your WordPress page where you are editing the page. Click on the “Text” tab in the upper right corner of your editing box. You might see some strange looking code here. This is the html code for the page. Don’t mess with it.

9 – Go to the bottom of the text and paste the code snippet.

10 – Click Update or Publish. Note, if all you do is preview the changes, you won’t see the pdf in the preview. That’s normal behavior.

11 – Click on “View Page”

You should now see your pdf and it should look like this:

Filed Under: Website Basics Tagged With: editing posts and pages, embedding media, pdf, Wordpress

I or We?

December 27, 2012 by Kelli

You’re a solo business trying to sound legit. Do you use “I” or “We” in your website and blog text?

When I opened my first business, the massage practice, it was a mix. I had originally thought there would be more therapists coming on board, so I hedged my bets. When I wrote the initial text for this website, there was an awful lot of “we” scattered around.

Using “We” when there is only an “I” is a mistake.

It’s not authentic, it’s not true, and it makes us look stuffy and pretentious. Not the best way to get a business relationship off the ground.

As I’ve updated and tidied up the site, I’ve been killing those “We” bugs where I find them. Oh, you might still find one hiding away somewhere. If you do, I’d appreciate a quick note telling me where it is so I can go squash it. But, by and large, it’s all about the “Me” around here.

Killing off my old corporate alter-ego, I call her “Corporate Kelli,” has been a struggle for me and I’ll bet it has been the same for you, too. We’re taught early on to sound “professional” and “inclusive” and “unoffensive” in our business lives.

We’re taught to write from the company’s view and that means “We”, like we’re a part of the Borg collective. You will be assimilated, resistance is futile. Right.

Don’t drag the blandness of your corporate past into your small business future

This is YOUR gig, baby. Those drones sitting in their look-alike cubicles, all wearing the same light blue shirt and khaki pants on casual Friday, wish they could break free and do their thing.

You did.

So why are you channeling your corporate voice? The people who want to do business with you want to do business with YOU, not Seven-of-Nine, so quit with the “We” crap already and wear that “I” like you were born to it. Because you were.

Using “I” is hard. It means putting yourself out there. Making yourself the target of criticism. Making yourself vulnerable. In reality, though, using “We” is like putting a towel over your head and pretending that no one can see you because you can’t see them. Of course they can.

Getting out from behind that verbal trick is scary. It takes practice. It can take some coaching. I’m lucky to have a couple of friends who have pushed nudged me and supported me as I step farther away from “Corporate Kelli”.

  • When you talk to your friends, do you sound like a corporate marketing department? No. You sound like you.
  • You are a real life, flesh and blood person that your customers are doing business with.

Want a good place to start? Go to your “About Me” page. If it’s written in the 3rd person, grab a hot beverage, sit down for 30 minutes and write it as if you were talking to your friends.

Already have a great “About Me” page? Then I want you to write a blog post. Write it as if you were writing a letter to a friend. You’re not a King or a President, and I’m betting you don’t have a tapeworm, so lose the Editorial “We”.

Need more help?

Check out the free 10 Part Tutorial that Dawn Barclay and I put together on Business Blogging School, it’s called How to Knock Blogging Fears on The Head. However you can easily apply the lessons to all areas of your business website not just your blog, because the fears are universal!

Filed Under: Website Basics Tagged With: blogging, copywriting

Google Analytics – Traffic Sources data and what to do with it

November 2, 2012 by Kelli

In previous posts, I’ve shown you the basics of Google Analytics and reviewed analytics data and the strategy for a website. This post is going to go into more detail on traffic sources.

On the internet, marketing campaign results can be measured very quickly and cheaply

In the old days, a little pint sized business would get a yellow page listing and buy a few ads in the local newspaper or on the local radio. Then, when a new customer would show up and make a purchase, we would ask “how did you find us?”. For a lot of customers, this feels like an intrusion or a burden on their time. If you’ve ever tried to buy a single 9V battery at Radio Shack, you’ll know what I mean.

Big companies can afford to hire marketing firms and get the data parsed 100 different ways: age, gender, income, zip code, ads seen, favorite TV shows, paper or plastic …. You get the idea. For the rest of us? Yellow pages, Newspaper, Radio, Luck.

Google Analytics helps small businesses track marketing like the big boys. Here’s how.

You can see where your traffic is coming from! Go to the menu on the left and click on Traffic Sources and Overview.  You’ll see a pie chart that looks like this:

Graph of Google Analytics Traffic Sources

Search Traffic

This is telling you how many people found your site using one of the search engines. Let’s look at that data a little more closely:

Keywords:

You can see the top keywords used to find your page. Why is this important? Well, are these the sorts of things you want your site to be know for? If something is surprisingly popular, is it a possible market niche you didn’t know about? When I wrote the articles on doing a SWOT analysis, I didn’t realize that it would be such a popular search term.

When people find my site using that term, are they staying around? Or are they immediately leaving the site? If they are leaving quickly, then I probably want to try to rank well for something besides SWOT or maybe I should try writing some posts they would find interesting to keep them on the site. If they stay around and read more articles, then I should probably work harder on getting more traffic for that search term and providing them some information they want.

Source:

Which search engines are bringing traffic to your site. This will let you know if that Yahoo Local listing is working. If not, you might want to tweak your listing and see if your results improve or not. Just for fun, Google is responsible for 94% of my search traffic!

Referral Traffic:

This will show you if your social media marketing is working, or not. You’ll see the amount of traffic you get from Facebook, Twitter, LinkedIn or Google+. You’ll also see if other websites are sending you traffic. Did you win a “Best Of” award? Are you getting traffic from that site. Did you get a mention in the local online paper or Chamber of Commerce website? You’ll know if their readers have clicked on that link to your site. Do you have another website with a link? It will show up.

Use this page to gauge whether your social media campaigns are working. Check traffic against the number of posts on Twitter and see if that has an effect. You can also see if the the time of day that you post on Twitter has an effect. You’ll need to keep track, manually, of when your tweets went out and then compare them to the trafic to your site by the hour.

Landing Page:

This is the first page people visit on your site. This will tell you something about how a page is performing as a traffic magnet. If you write a blog, it will tell you what the most popular posts were for the time period. In most cases, your home page will be the most popular landing page.

One takeaway from this data is: people will not always start at your home page. So, make sure that each page on your website makes it clear what you can do and gives the visitor some instructions on what to do next. Make sure your branding and contact information are on every page! Each page on your website should be able to stand on its own.

Give it a try

Track your referral traffic for one week and plot it against your social media marketing. Does making a change in how you engage with your social network change your referral traffic? Experiment to see what has the most impact, positive or negative, and try to optimize it to increase your website traffic.

Filed Under: Website Basics

Google Analytics – looking at some real site data

October 29, 2012 by Kelli

In the last post, I covered how to add Google Analytics tracking code to your website and gave you a very brief description of what some of the data is about. In this post, I’m going to show you what real data looks like, what it looks like after you’ve published 31 blog posts in 1 month, and what kind of strategy changes might be needed based on that data.

A Behind the Scenes Look at Massage Therapy World

I write a business and technology blog for massage therapists  called Massage Therapy World. This blog is over 2 years old and gets a pretty fair amount of traffic.

During the month of August, some friends and I decided we would post 31 times in 31 days. For some reason I can’t explain, I had 65 other massage therapists join in on the challenge! (If you’d like a kick in the pants to get you blogging, I’ll let you know the next time we run the challenge). I was curious what all of that blogging would do to the traffic statistics for the blog, so I pulled up my Google Analytics window and checked the stats.

Google Analytics allows you to compare data from 2 different times

This is a feature most people miss, but it’s a really terrific way to tell if something you’ve changed has had an effect.

In your Google Analytics page, click on the date and the window will expand. Click on “Compare to “n and select a time in the past to compare to. Make sure the time periods are the same length.

How to set Google Analytics to compare current data to the past

 

Results

Just because we’re friends (we are, aren’t we?), I’m going to share some of the traffic data for this blog. I’ve gotten rid of some of the raw numbers, because they don’t really matter much and I don’t want to distract you with that. What I want you to see is the difference between data taken July 2 – 31 and data taken August 1 – 30. Here’s the big graph of VISITS.

Google Analytics Visits graph

The blue line is August, when I blogged every day, and the orange line is July, when I only blogged 6 times in the first half of the month. You also see that the traffic leveled out the last half of the month of August. I was posting later at night and not promoting it as heavily on Social Media. I suspect that the visits dropped due to the time of publication. I’ll experiment with this more in September to see if the time of day continues to have an impact on traffic.

So, that may not look like a completely huge change, but it is. Let’s look at the comparison:

Google Analytics main page data overview graphs

It’s really great that Google does this number crunching for you. It should save the OCD among you some time doing this in a spreadsheet!

Visits and Pageviews were both nearly DOUBLE compared to July. While the Visits were 73% higher, the Unique Visitors was only increased by 35% and % New Visits were down by 23%. All 3 of these changes were in line with my goals. Why would I want a decrease in % New Visits? Because I wanted to see an increase in return rate. In other words, I wanted to write content that would draw the same people to keep coming back for more.

The Pages/Visit increased while the Bounce Rate decreased. These are both in the direction I wanted. Not only were people reading more pages when they visited, but the amount of time they spent on the site increased by 57% – a pretty hefty increase.

Blogs will usually have a higher bounce rate than a static site. Why? Because regular readers will come and read the new post of the day and then wander off. New readers, hopefully, will read the new post, like it, and read a few more posts. A static site will draw in a new audience who will read all of the static pages of a site, preferably leading to a decision to purchase, so the number of pages per visit should be higher and the bounce rate lower for a static website.

Next up: Analyzing the data

I’d love to have you take a quick look at your website stats. In the next post of this series, I’ll explain what some of this data really means and how they sometimes affect one another (think bounce rate vs. pages/visit). In the meantime, if you’ve got questions, leave them in the comments area below.

 

Filed Under: Website Basics

Google Analytics Basics

October 26, 2012 by Kelli

Ever wondered how many people visit your website? Ever wondered how they found your website? Ever wondered what they did once they arrived?

It’s easy to find all of that information. All you need is Google Analytics? I know what some of you are thinking right now:

What the heck are Google Analytics?

Answer: one of the most important tools that any website owner or blogger has to determine the effectiveness and direction of their online marketing.

To be more specific, Google has a set of online tools that will help you track how many people visit your website, how they found your website, what they looked at and how long they stayed. If that doesn’t sound useful to you, please get off the internet right now. Really.

For those of you who would like to know more about Google Analytics – we’re going to kick this off with a primer on using it.

You’ll need a Google account. Maybe you already have a gmail or Google+ account, in which case – you’re good. For the rest of you, you’ll need an account. You can sign up for one at the Analytics home page.

Once you have an account and have logged in, go to the Admin page and add an account. Google will ask for the URL and industry and want you to agree to their terms and conditions. Once you’ve completed all of that, you’ll get a screen with a Tracking ID (usually a UA-number) and some javascript code to paste into your website. Some WordPress themes or plugins only need the tracking ID. For everyone else, you’ll need to add the javascript code into the HEAD section (not the header) of your website. If you are using a static site, this code will go right before the closing </head> tag.

Add the tracking code to your website and save it.

Now head on over to the Analytics page. click on HOME and you’ll see a snapshot of your website traffic.

Why isn’t there any traffic on my website? What happened?

Calm down – Google has just started tracking your website, so it has NO IDEA what happened yesterday or the day before. All of your data will be from this point forward.

What kind of information can you see in Google Analytics?

Let’s take a look at the “Standard Reporting” for a brand new website. This site hasn’t launched yet, so the only traffic we’ll see is the one or two times I’ve visited it while adding the Analytics code.

Google Analytics MenuOn the left side of the page, you’ll see a menu where we can drill down on all of the different data available.

Audience – who is visiting your site.

Demographics – what countries are they located in and what languages do they speak

Behavior – are they new here or returning visitors.

Technology – what browsers are they using, what network are they on?

Mobile – how many are using mobile and what devices are they using

Traffic Sources – where are they coming from

Sources – are they here via a link, a search or a direct visit

Search – what search terms led them to you

Google Analytics Graphs

The graphs take up most of the screen and give you a quick visual clue as to how your site is doing. Let’s take a look at what’s here:

A graph of number of visits displayed in Google AnalyticsThat great big graph on the top is the number of VISITS in the last month. You can change it to hourly, daily, weekly or monthly. You can even change the time frame and compare it to a previous time period. As you can see, my new site has only 2 visits today.

Below this big graph, you’ll see a bunch of smaller graphs and a pie chart. That pie chart tells you how many of your visitors were new vs. returning. Click on any one of those little graphs and it will take the place of the Visits chart so you can see the data better.

Visits – this is how many times someone has navigated to any of the pages on your website that have the tracking code installed.

Unique Visitors – If someone visits twice, they will only be counted as one unique visitor.

Pageviews – how many total pages have been viewed. If a page is viewed more than once, it gets counted each time someone looks at it.

Pages/Visit – when someone comes to your site, how many pages do they look at?

Average visit duration – how long does someone linger on your site? If it’s a few seconds, you know that they didn’t find what they were looking for.

Bounce Rate – this is always fun to explain: it is the percentage of visitors who visit your site and “bounce” (leave the site) instead of staying to view other pages.

% New visits – how many of the people haven’t visited your website before

In the next post, we’ll look at a real example and how to interpret some of the results. In the meantime, get started on adding Google Analytics to your site. If you have them already, spend the next couple of days getting familiar with the data available. If you have questions about them, ask in the comments below!

Note – most of this information was previously published in a series of articles on my other blog. http://massagetherapyworld.com/2012/08/google-analytics-part-1/ and http://massagetherapyworld.com/2012/08/google-analytics-part-2-what-does-all-that-data-mean/

 

Filed Under: Website Basics Tagged With: Analytics, SEO, Web Design, Web Marketing, Wordpress

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